Terms of Sale and Use
Last updated: 23 October 2026
1. About these Terms
1.1 The GetUp website at www.getup.ro and the GetUp app at app.getup.ro (together, the "Platform") are operated by GETUP S.R.L., with its registered office at Drumul Gura Ariesului nr. 65-67, Corp 1, Ap. 25, Sector 3, Bucharest, Romania, registered with the Trade Register under no. J2024037999009, tax identification number (CUI) 50826891 ("GetUp", "we", "us", "our").
1.2 These Terms of Sale and Use (the "Terms") set out the rules for using the Platform and buying our programs. You may use the Platform only if you comply with these Terms and with the applicable law.
1.3 By accessing and using the Platform, you confirm that you have read these Terms and accept them in full and without conditions. These Terms take precedence over any other understanding you may have with us. Access to and use of the Platform also require you to read and accept our Privacy Policy, which also explains how we use cookies.
1.4 If you have any questions about these Terms, please email us at office@getup.ro. We answer Monday to Friday, 9:00 to 17:00 (Romanian time).
2. Definitions
GetUp means the operator of the Platform, GETUP S.R.L., a Romanian company identified in section 1.1.
Platform means the www.getup.ro domain and/or its dedicated subdomains, including the GetUp app at app.getup.ro.
User or you means an adult individual who visits or uses the Platform in order to use the services we offer, in exchange for paying the price of those services.
User Account means the part of the Platform that controls your access. It is linked to your email address, you sign in with a one-time 6-digit code we send to that address (there is no password), and it holds the information you give us, the programs you have bought and your progress.
Program means a pre-recorded video exercise program sold on the Platform, such as a 15-day or 20-day daily program or an exercise library, designed by rehabilitation specialist Estera Huțuleac. A Program is general exercise guidance, to be used only for the purposes we indicate. It is not a professional medical consultation, diagnosis or treatment, and it does not replace the assessment that qualified medical staff can make after examining you in person.
Quiz means the free online questionnaire on the Platform that recommends a Program based on your answers. Its recommendation is general guidance, not a medical diagnosis.
3. The Platform
3.1 The Platform is not a public or private healthcare facility that provides medical services, and it cannot be held liable under article 657 of Romanian Law no. 95/2006 on healthcare reform or under any other legal provision.
3.2 The Platform is an online environment that makes it easy for us to communicate with you. It aims to offer quick, simple interaction through an easy-to-use online system and a modern, effective approach to the situations you face.
3.3 The Platform does not promote doctors, specific tests, medicines or any other medical products or procedures. It gives users who have bought a Program access to that Program's pre-recorded videos in the GetUp app. The Platform does not provide medical services. It offers guidance related to medical care, aimed at developing, maintaining and restoring people's movement and functional ability as far as possible, where movement and function are or may be affected by ageing, injury, illness, other medical conditions or environmental factors.
3.4 Programs can only supplement a diagnosis made by a medical specialist after a physical or specialist examination. A Program will never replace, and cannot be used as an alternative to, such an examination. The Platform is not intended to give recommendations in medical emergencies or where a thorough physical or specialist examination is needed.
3.5 You are solely responsible for the information you give GetUp.
3.6 The Platform may contain links to other websites. These links are not a recommendation or an encouragement from us to visit those websites. We are not responsible for the content of those websites and have no control over it.
3.7 You follow such links at your own risk and are bound by the terms and conditions of those websites. GetUp has no liability for them.
4. Medical disclaimer
4.1 Our Programs are exercise programs, not medical treatment. Neither the Programs nor the Quiz diagnose, treat or cure any condition, and the Quiz recommendation is not a medical diagnosis.
4.2 Talk to your doctor before you start if you are pregnant or have recently given birth, if you have had recent surgery, a fracture or a serious injury, if you have a diagnosed spine, bone, heart or circulation condition, or if you are unsure whether the exercises are right for you.
4.3 Do not start, or stop straight away, and see a doctor promptly if your back pain comes with any of these warning signs: numbness or tingling in the groin, genitals or buttocks; new problems controlling your bladder or bowels; weakness, numbness or tingling in one or both legs, especially if it is getting worse; pain after a fall, accident or other injury; fever, unexplained weight loss or a history of cancer; severe pain that does not ease with rest or wakes you at night; chest pain or difficulty breathing. In an emergency, call your local emergency number.
4.4 You exercise at your own risk. Stop immediately if your pain increases, if you feel dizzy or unwell, or if something does not feel right, and get medical advice before you continue.
4.5 Everyone's body is different, and we cannot promise any particular result.
5. Intellectual property
5.1 The digital content and the domain of the Platform are protected by copyright or other intellectual and/or industrial property rights and belong to GetUp and/or to its collaborators or other third parties.
5.2 You may not download, publish, distribute, transmit, sell, modify, display, alter or reproduce the digital content you are given access to, or any work derived from or related to it.
5.3 Any other use of the Platform and/or its domain, in whole or in part, without GetUp's prior written consent is strictly prohibited.
5.4 Intellectual property rights include the following (wherever and whenever they arise, and for their full term): any right, registered trade mark, registered name, service name, design, design right, copyright, database right, moral rights, know-how, trade secrets and other confidential information, rights of a similar nature in any country, rights relating to unfair competition, rights to sue for passing off and other similar intellectual and commercial rights (whether or not registered or capable of registration), and all registrations of and applications to register any of them.
6. You
6.1 You are fully responsible for the way you perform the exercises in the Programs and for the accuracy of the information you give us.
6.2 If you are under 18, you may use the Platform only with the consent of a parent or legal guardian. Your parent or guardian agrees to these Terms on your behalf, is responsible for any purchase, and should make sure the exercises are suitable for you. By using the Platform, you confirm that you are at least 18 or that you have this consent.
6.3 The Platform has no direct or indirect liability for any recommendations or information you provide.
6.4 Once you are registered, you remain associated with the identification details of your account. You must not introduce viruses or any other technically harmful material into the Platform.
6.5 You may stop using the Platform at any time, independently and voluntarily.
7. Your account and access to the Platform
7.1 Your User Account is provided by GetUp strictly for your own use and in line with these Terms. By accessing the Platform, you agree not to use the Platform or its digital content for any other purpose.
7.2 Your User Account is created automatically when you buy a Program, using the email address you enter at checkout. To sign in, you enter that email address and the one-time 6-digit code we send to it. There is no password. You do not need to send us any medical documents to use the Platform.
7.3 Your sign-in details are strictly confidential, and you must not share them with or disclose them to anyone else. Because sign-in codes are sent by email, keep your email account secure and never pass a code on to anyone. We recommend that you do not sign in from a public computer or through an internet connection that is not yours and over which you have no control in terms of storing or deleting confidential data.
7.4 If we suspect that the Platform is being misused through your account, we may suspend the service and/or close the account involved.
7.5 Any fraudulent behaviour that could affect how the Platform works is strictly prohibited, and we may suspend the service and/or close the account involved. Any fraud or attempted fraud will be reported to the competent authorities.
7.6 You are solely responsible for all consequences of using your account. The Platform is not liable for any error caused by your own negligence in using the Platform or in keeping your account data secure and confidential.
7.7 By using your account, you agree that the Platform receives the information needed to create and run it: your email address, the name and billing details you enter at checkout, the Programs you have bought, any Quiz answers linked to your email address, and your activity and progress in the app. Our Privacy Policy explains this in detail.
7.8 Access to a Program is personal and non-transferable. It is linked to the email address used at checkout. You may not resell, transfer or share your access, or share your account or sign-in codes with anyone else. Each person who wants to follow a Program needs their own purchase. We may suspend or close accounts that are shared.
7.9 You keep access to the Programs you have bought for life, for as long as the GetUp service operates. There is no subscription and there are no recurring fees. If we ever decide to discontinue the service, we will tell you by email at least 12 months in advance or offer you a reasonable alternative.
7.10 If you entered the wrong email address at checkout, or you can no longer access your email account, contact us at office@getup.ro. Once we have verified your purchase, we will help you move your access.
7.11 You are fully responsible for the answers you give in the Quiz and for how you use the Quiz.
7.12 You are bound by the terms and conditions of the email service you use. We are not responsible for communication errors or other incidents in the delivery of our emails, such as sign-in codes or invoices.
8. What we offer
8.1 Through the Platform we sell pre-recorded video exercise programs for back pain, designed by rehabilitation specialist Estera Huțuleac, such as 15-day and 20-day daily programs and exercise libraries. Each Program's page shows what it includes before you buy. Programs are to be used only for recovery and training purposes. They are not a professional medical consultation and do not replace the assessment a doctor can make after examining you in person.
8.2 Programs are delivered online and, by their very nature, cannot be used as an alternative to a physical examination or specialist tests. You should therefore not rely on a Program alone.
8.3 The free Quiz recommends a Program based on your answers. Its recommendation is general guidance, not a medical diagnosis, and it is up to you to decide whether a Program suits you.
8.4 The Platform does not provide medical consultations about your health problems, does not make clinical or paraclinical diagnoses and does not give treatment instructions for any condition. The Platform is not intended to give recommendations in medical emergencies or where a thorough physical or specialist examination is needed.
8.5 You take full responsibility for the way you perform the exercises we propose and for making sure the place where you do them is suitable. Subject to section 11.6, GetUp is not liable for any bodily injury resulting from the way you perform the exercises in the Programs you have bought.
8.6 Programs are digital only. We do not sell or ship any physical products.
9. Prices and payment
9.1 You choose a Program and pay for it once, in euros (EUR), through Stripe Checkout, the secure payment page of our payment processor, Stripe. Your payment goes directly to GetUp.
9.2 The price shown on the Program page and at checkout is the full price you pay. GETUP S.R.L. is not registered for VAT, so no VAT is added. Promotional codes may apply where we offer them, and any discount is shown at checkout before you pay. It is a one-time payment, with no subscription and no recurring charges.
9.3 Payment is made online by debit or credit card through Stripe, following the payment steps and instructions shown at checkout.
9.4 You can read the privacy policy of this payment processor here: https://stripe.com/en-ro/legal/privacy-center
9.5 We accept major debit and credit cards (Visa, Mastercard and others shown at checkout).
9.6 We do not charge any extra transaction fee.
9.7 Card data is processed exclusively on Stripe's servers.
9.8 Your card details are sent encrypted over a secure connection and handled only by Stripe. GetUp never sees or stores your full card details.
9.9 Prices are charged in euros (EUR). If your card is in another currency, your bank converts the amount at its own exchange rate and may charge you a conversion fee.
9.10 The payment will appear on your bank or card statement as "getup".
9.11 You are bound by the terms and conditions of the payment service used. GetUp is not responsible for communication errors or other incidents related to online payment.
9.12 Once your payment is confirmed, the Program unlocks automatically in the GetUp app (app.getup.ro) for the email address used at checkout, and we email you an invoice issued by GETUP S.R.L. If, for any reason, the payment is not processed correctly, the Program will not be unlocked.
9.13 GetUp can see your activity on the Platform and may look at how far you have progressed through a Program, the time you spend on the Platform and similar information. Our Privacy Policy explains how we use this data.
10. Refunds and right of withdrawal
10.1 If you are not satisfied with a Program, you can ask us in writing, within 14 calendar days of purchase, to refund the price you paid, and we will refund it. Our Refund Policy explains how.
10.2 If you are a consumer in the EU or the UK, you normally have a legal right to withdraw from an online purchase within 14 days. For digital content that is not supplied on a physical medium, this right ends once supply begins, if you have agreed to this beforehand. When you buy a Program, you ask us to give you access immediately, and you acknowledge that you lose your statutory right of withdrawal once access starts, that is, once the Program is unlocked in your account. This does not affect our voluntary 14-day money-back guarantee in section 10.1 and in our Refund Policy, which applies regardless. In practice, you can still get a full refund within 14 days of purchase.
11. Warranties and limitations
11.1 GetUp will try to keep the information on the Platform accurate and to correct, within a reasonable time, any material errors in the Platform's digital content.
11.2 Use of the Platform may be limited in exceptional situations to carry out routine maintenance. In such cases, we are not obliged to inform you in advance or to complete any other formality.
11.3 GetUp does not guarantee that the Platform will always be secure or free from errors or viruses. GetUp is also not responsible for situations beyond its control, such as, but not limited to, malfunctions, interruptions or failures of the operating system, or other technical problems.
11.4 GetUp may freely dispose of the website and the Platform, including transferring, suspending or closing them, without prior notice or any other formality towards you. However, if we permanently discontinue the service, section 7.9 applies.
11.5 Because you are completely free in how you answer the Quiz, GetUp has no liability for the information you provide through it.
11.6 Nothing in these Terms excludes or limits our liability where the law does not allow it, including liability for death or personal injury caused by our negligence or for fraud, or affects your statutory rights as a consumer, such as the legal guarantee that digital content conforms to the contract.
12. Complaints
12.1 Please send any complaint about accessing, using or registering on our Platform, placing an order, an order you have placed or any similar matter directly to us by email at office@getup.ro.
12.2 We will log your complaint and reply in writing to the email address you used to send it, within 48 hours, counted in working days.
12.3 Any complaint must be submitted within one month of the date you noticed the issue.
13. Changes to these Terms
13.1 GetUp may change these Terms, in whole or in part, at any time and unilaterally, without prior notice or any other formality towards you. We therefore recommend that you check these Terms each time you use the Platform, to make sure you understand the terms that apply at that time.
13.2 If you continue to use the Platform, you are deemed to have fully accepted any change.
13.3 Changes will not take away your access to Programs you have already bought or affect a refund you have already requested.
14. Force majeure
14.1 Neither party is liable for failing to perform its obligations, or for performing them improperly, if this is the direct result of force majeure or a fortuitous event.
14.2 Force majeure means any external event that is unforeseeable, absolutely insurmountable and unavoidable.
14.3 A fortuitous event is an event that could neither be foreseen nor prevented by the party who would have been liable if the event had not occurred.
14.4 If, under the law, a party is released from contractual liability for a fortuitous event, it is also released in the case of force majeure.
15. Personal data
15.1 These Terms are supplemented by our Privacy Policy, which applies to you in full.
15.2 The Privacy Policy sets out how the Platform collects the personal data it receives from you or that you provide.
16. Governing law and disputes
16.1 Use of the Platform and any rights, obligations or legal effects arising from it are governed by Romanian law.
16.2 If any dispute arises between GetUp and you about the rights and obligations arising from use of the Platform, we will both try to settle it amicably and in good faith. If it cannot be settled amicably, it will be submitted to the competent courts at GetUp's registered office (Bucharest, Romania).
16.3 If you are a consumer living in the EU or the UK, the choice of Romanian law does not deprive you of the protection of the mandatory consumer laws of your country of residence, and you may also bring proceedings in the courts of the country where you live. You can also contact the Romanian National Authority for Consumer Protection (ANPC, https://anpc.ro), including its alternative dispute resolution service (SAL).
17. Final provisions
17.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable for any reason, this will not affect the validity, lawfulness and enforceability of the other provisions.
17.2 If either party does not exercise, or delays exercising, any of its rights, this does not mean that it waives those rights or tacitly accepts a breach of these Terms.
18. Contact
GETUP S.R.L. Registered office: Drumul Gura Ariesului nr. 65-67, Corp 1, Ap. 25, Sector 3, Bucharest, Romania Trade Register no.: J2024037999009 Tax ID (CUI): 50826891 (not registered for VAT) Email: office@getup.ro (Monday to Friday, 9:00 to 17:00, Romanian time)