Refund Policy

Last updated: 23 October 2026

We want you to be happy with your GetUp program. If it is not right for you, you can get your money back.

14-day money-back guarantee

If you are not satisfied with a program, you can ask for a refund within 14 calendar days of purchase, and we will refund the full price you paid. You do not need to give a reason.

Our programs are digital only, so there is nothing to send back.

How to ask for a refund

Email us at office@getup.ro from the email address you used to buy the program. Please include the order date or the invoice number so we can find your purchase quickly.

What happens next

• We refund the full amount to the card you paid with, through Stripe. The refund is usually visible on your statement within 5 to 10 business days, depending on your bank.
• Your access to the program ends when the refund is processed.
• We issue a credit note for your invoice and email it to you.

After 14 days

After the 14-day period, purchases are final, except where the law requires otherwise (for example, if a program does not work or is not as described).

Your legal right of withdrawal (EU and UK)

Consumers in the EU and the UK normally have 14 days to withdraw from an online purchase. For digital content such as our programs, this right ends once you get access, because at checkout you ask for immediate access and acknowledge this. Our money-back guarantee applies regardless, so you can still get a full refund within 14 days of purchase, as described above. See section 10 of our Terms of Sale and Use.

Contact

GETUP S.R.L. Registered office: Drumul Gura Ariesului nr. 65-67, Corp 1, Ap. 25, Sector 3, Bucharest, Romania Trade Register no.: J2024037999009 Tax ID (CUI): 50826891 (not registered for VAT) Email: office@getup.ro (Monday to Friday, 9:00 to 17:00, Romanian time)